Tyson Sobchik

  • Shift Lead
  • Wooster, OH, 44691, US
  • Apr 13, 2021
Full time Cyber Careers Engineer Mechanic and Maintenance Technology and Networking

Personal Summary

Skills
• Training and Development
Team Leadership
Schedule Coordination
Effective problem solver
Adherence to high customer service standards
Technical Support
Effective workflow management
Schedule Management
Customer Relations

Customer-focused
Staff education and training
Training and mentoring
Shipping, receiving and warehousing
Staff Management
Research and due diligence
Digital Marketing Expert
Facebook Ads Specialist
• Agile
• Google AdWords
• Google Analytics
• Social Media Management
• Search Engine Optimization (SEO)
• PPC Campaign Management
• Email Marketing
• Marketing Automation
• Branding
• Analytics
• WordPress
• E-Commerce
• Web Development
• Blogging
• Public Relations
• Content Management
• SEM
• Content Creation
• SEO Tools
• Events Management
• Content Development
• Web Design
• Copywriting
• User Experience (UX)
• Cold calling
• Sales

Work Experience

Shift Lead
Oct 2020 - Walgreens
  • I'm a shift Lead here at Walgreens so it's my job to make sure the store runs smoothly, I clean, stock
    shelves, and handle difficult customers for when the customer service associates are having trouble
    dealing with them. I handle closing the store up properly taking all drawers and replacing them.
Customer Service Manager
Aug 2017 - Mar 2020 Walmart

Assumed ownership over team productivity and managed work flow to meet or exceed quality service
goals.
Trained and regularly mentored associates on performance-oriented strategies and customer service
techniques.
Researched and corrected regular, advanced and long-standing customer concerns to promote
company loyalty.
Completed special projects by using effective decision making, critical thinking and time management
skills.
I was also crossed trained in several departments, such as Online pickup, Electronics, Service Desk,
Cashier, Self Checkout, stocking, etc.

Education

High School Diploma
- Jun 2017 Wooster High School