Antigonè Covert

  • Human Resources Manager
  • Hagerstown, MD, 21740, US
  • Aug 21, 2021
Full time Admin and Relations

Personal Summary

Human Resources Professional eager to contribute to the success and profitability of the company through
my effort, expertise, and experience. Highly organized, efficient and skilled in HR operations including
administrative services, recruitment, job analysis, and employee relationship management.

• Employment Relations
• Labor Relations
• Risk Assessment & Mitigation
• Change Management
• Strategy
• HRIS (ADP, UltiPro, Oracle, Kronos, Peoplesoft)
• Microsoft Office, Google (G Suite), Smartsheet
• Recruitment & Workforce Planning
• Conflict Management & Problem Solving

Work Experience

Human Resources Manager
Jun 2021 - IKO (Robert Half)

Partner in the effective execution of the plant strategies to meet business goals, and provide feedback and
support on all employee related issues. Advise employees and management personnel on the interpretation of Company policies, programs and procedures. Collaborate and coach with plant leaders to resolve minor
employee issues and conflict resolution. Develop and propose improvements to policies, programs, and procedures to improve the effectiveness of the administration practice and safety. Partner with Corporate
Benefits to ensure delivery of benefits for eligible employees in the plant. Manage claims administration
including WSIB, Short Term Disability and the Return to Work programs. Maintain employee related records within the Workday system. Accountable for full-cycle recruiting and on-boarding of hourly employees.
Manage Kronos timekeeping and assists with payroll administration. Coordinate site recognition and social
events. Assist the Plant H&S Department with administrative duties. Manage and record Covid case
management and contact tracing.

Mortgage Support Assistant
Jan 2021 - Jun 2021 Navy Federal Credit Union

Assist seasoned high-producing loan officers and mortgage processors in the timely submission of complete
loan application files in order to approve loans within specified limit. Provides necessary support to loan
officers and mortgage processors to increase production levels i.e. call clients in order to obtain missing
information and/or documents that is required to process the loan. Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans. Perform employment verifications, perform
copy overs for Conventional and VA loan applications.

Notary Public/Signing Agent: Maryland and Virginia
Traveling Dual Notary
Serve the public as an imperative witness in performing a variety of official fraud-determent acts related to the signing of important documents. Screen the signers of important documents-such as Property Deeds, Wills,
Power of Attorney, Refinancing, Escrows, Reverse Mortgages, Loan Modification-for their true identity, their
willingness, to sign without duress or intimidation, and their awareness of the contents of the document or
transaction. Collaborate and coordinate with the Title Companies, and Loan Officers.

Aug 2020 - Oct 2020 United States Census Bureau

Chart out plans to visit residents of a specific city. Create survey sheets or work on predefined surveys to gather census information. Conduct an extensive and thorough visual survey of areas that need to be covered during the census taking the procedure. Contact individuals via telephone, email, and in-person to obtain
pertinent data. Compile, record, and code information derived from specific forms into a predefined database.
Analyze the authenticity of the information provided by ensuring direct contact with family members within a

Assistant Human Resource/Non-Profit Manager
Oct 2015 - Jul 2020 Aramark-Sports & Entertainment

Assist Human Resources Manager with HR process in mobilizing newly acquired business contracts worth over $10mil, including hiring, client partnership, leading onboarding processes, creating handbook,
coordinating employee benefits sessions and campaign, manager training, and compliance. Assisted operations
managers with managing employee relations for 700+ employees. Developed workforce plan for robust
staffing needs of sports and entertainment venues that host 2000 - 70,000 guests. Created innovated sourcing
strategies including, direct networking, social media, internet mining, and advanced internet research to provide marketplace intelligence and identify and attract top talent. Coordinated and ran both internal/external
job fairs, open houses, and community-based recruiting events to bring local awareness to open hourly
requisitions. Focused on developing relationships with community partners especially those in line with our
diversity initiatives and hiring those with special needs. Assisted in the planning and coordination of university and campus recruiting efforts for seasonal hourly positions. Arranged in-house and external training
activities. Recruit non-profit organizations to participate in our volunteer program within our concessions
stands; Exceeded staffing goals by 30%, resulting in reduced temp labor spending. Conducted weekly audits of site safety standards and communications. Activated new recognition program to engage team members,
leading to 3 employees receiving highest recognition available. Ensured compliance with corporate/district
level policies and federal/state governmental regulations.

May 2015 - Oct 2015 Aramark-GBS

Strategic payroll service consulting, business planning, & strategy development. Payroll service consulting for
270k global business service employees. Consulting an average of 150+ employees' payroll services daily via
telephone or email ticket inquiries. Providing 80% first contact resolution & 20% escalation to interdepartmental specialty teams. Comprehensive database management & migration from SQL to Oracle.
Consulting suppliers with inquiries on accounts payable services. Consulting suppliers on scheduled invoice
payments & providing back up on payments cleared via Wachovia/Wells Fargo. Consulting suppliers about
initial set-up request inquiries including W-9 documentation, submitting invoices as part of routine Oracle
maintenance & creating reports on open or paid invoices. Assist with contractor staffing on game day and supervise the preparation and service of food and refreshments, as well as clean-up at Nissan Stadium.

Customer Service Representative/Remote
May 2013 - Feb 2015 Central Parking/SPPLUS

Taking inbound customer calls in a fast-paced environment. Read, resolve, and respond to customer inbound
emails. Reply to emails describing the issue resolution to the customer. Perform customer service via online,
real-time chat as requested. Make outbound calls to complete issue resolution. Track all customer calls and
issue resolution in contact center software. Resolve customer issues from customers regarding a variety of issues and answer questions or perform the requested actions on customer accounts. Issues may involve access
privileges, website accounts, billing inquiries, complaints, and others. Answer calls and emails regarding
potential new monthly parking customers and sell new monthly parker agreements. Also including, negotiating
rates within an acceptable range. Resolve issues, restore customer satisfaction, and offer additional
opportunities and services to the customer, when appropriate.

Coordinator-Super Bowl XLIX
Jan 2015 - Feb 2015 SPPLUS/Click and Park

(Annual Contractor)
Overseeing the functional area of the Click and Park office; walk-up sales, will call retrieval, call center
supervision of agents, conducting call center training for temporary employees, email and phone
correspondence with customers, customer, order fulfillment assistance and day of game on site assistance.

HCA HR 401k Specialist
Jun 2012 - Feb 2013 Xerox Services, A Xerox Company

Assisting clients with planning for retirement. Record loans and prepare necessary documentations.
Understand Employee Retirement Income Security Act (ERISA) rules and Internal Revenue Service (IRS)
plan documents. Track and log trades and other investment activities. Manage records of distribution and contribution.

Customer Service Representative
Nov 2011 - Feb 2012 Headway Workforce Solutions Staffing @Aetna-ACI

Accurately process agents appointments/terminations/renewals and agent maintenance tasks in accordance with federal, state and company guidelines while assuring that agent contracting, hierarchy, commissions
and/or general case processing is correct according to customer request. Also, receive inbound customer calls,
perform outbound phone calls or write e-mails & other correspondence to obtain missing/unclear application
information to complete the contract issue process or to complete agent appointments.

Data Entry & Data Processing Clerk
Dec 2010 - Nov 2011 Volt Staffing @United Healthcare

Making outbound calls to providers to obtain disclosure of control interest statements contracted for the TennCare network. Validating the disclosure statement for accuracy and completeness. Filing the disclosure
statements in the provider file Receiving and processing AmeriChoice contracts. Validating provider
information entered in the Facets claim payment system and noting discrepancies. Experience with Facets,
NDB, Emptoris and C&S Audits. Contact providers and insurance plans to request enrollment applications and
follow up by mail, email and telephone until applications are complete. Communicate with patients and insurance carriers to collect documents required for billing and collections.

Administrative Assistant/ File Clerk
Apr 2010 - Sep 2010 OfficeTeam Staffing @ASC

Data Entry, handling incoming/outgoing mail, filing claims, assisting Worker's Comp. and P & C claim
adjuster's, answering phone calls, greeting, emailing, faxing, printing and assisting office superintendents in performing daily tasks


High School Diploma
Aug 1999 - May 2003 Antioch High School