Laura Jean Janssen

  • Event Manager
  • Benbrook, Texas, 76116, US
  • Aug 22, 2021
Admin and Relations

Personal Summary

With 16 years of hospitality expertise, I am now interested in using my background to enhance operational excellence and identify opportunities to create better consistency and efficiency in achieving company goals.

• Proven ability to work in group and individual settings with reputable interpersonal communication skills, both orally and in writing with individuals from diverse backgrounds.
• Proficient and skilled in Word processing and information systems (Word, Outlook, Excel, PowerPoint, Adobe, Access), other programs include Opera and Daylight systems, Delphi, Reserve, Meeting Matrix and Jonas.
• Knowledge of menu planning, wine and dining etiquette.
• Commendable administrative supervision skills, project management, organizational and time management skills with the ability to complete projects on a timely manner.

Work Experience

Event Manager
Sep 2019 - Jun 2020 Flatiron Building

• Fielded event sales through company website and online presence, marketing events, partnering with the Fort Worth Visitors Bureau and other local organizations.
• Coordinated special events including retirement parties, weddings and JPS Health Network community fundraisers.
• Held site visits to sell the space and/or detail event specifications with clients from start to finish.
• Booked entertainment companies, Food and Beverage vendors, designed floral arrangements and decorations to meet clientele needs.

Account Coordinator
Mar 2018 - Sep 2019 Hepworth Public Relations

• Provided skilled organization for all Hepworth PR's top advertised accounts in the Public Relations Industry.
• Contacted reporters to coordinate key note speakers and build relationships with local CEO's of billion-dollar companies.
• Retrieved Editorial Calendars by doing research online and communicating with top publishers.

Exhibitor Services Representative
Feb 2016 - Dec 2017

• Provided Exhibitor Service support locally and nationally to a large variety of trade shows while managing customer care and facilitating the necessary follow through.
• Exceeded expectations of exhibitors by anticipating all requests with a complete booth check and ample supplies onsite to offer service and flexibility.
• Was a liaison between GES exhibitor base and all clientele while maintaining a consistent show goal of high-quality service and zero collections.
• Prepared and arranged materials, supplies and exhibitor information for a full-service desk including surveys for helpful feedback.

Social and Wedding Events Manager
Jan 2015 - Dec 2015 The Fort Worth Club

• Achieved member and client satisfaction through social and wedding bookings and planning processes.
• Increased revenue in the catering department by closing sales leads and up-selling while planning for groups ranging from two to twelve hundred people.
• Communicated details to banquet and kitchen staff confirming all needs are updated and accurate including dietary restrictions.
• Hosted tastings, networking and promotional events to build relationships with members, planners, vendors and clientele.

Event Manager
Feb 2014 - Nov 2014 All in Good Taste Catering

• Refined, directed and executed all corporate, wedding and social community related event details by communicating with clients and on-site staff including general contractors, audio visual and outside vendors.
• Strategically designed the room flows and presentations for buffets, food stations and bars while monitoring servers side work, cleanliness and table sets according to the type of event.
• Supervised pre-function meetings to check grooming, pronunciation of the complete meal and reviewing pertinent service information adhering to the clients' expectation.

Event Concierge / Catering Manager
Sep 2011 - Oct 2013 Omni Fort Worth Hotel

• Liaison between catering, convention services manager and the meeting group contact and client.
• Built a rapport with new clients daily developing new relationships to exceed their expectations throughout their conference, gala and/or wedding.
• Coordinated all details regarding amenities, catering contracts, valet and expense reports, while utilizing internal computer systems for all catering functions.
• Performed administrative duties for the catering department including mailing, faxing, scanning, gifting and delivering to inside and outside departments and clients.

Professional Dance Instructor
Jan 2010 - May 2011 Dance Makers

• Sold and implemented a curriculum for students while instilling a desire to experience more enthusiasm.
• Proposed, closed and conducted dance lessons, parties and group classes while solidifying more business and interest for training.

Sales Coordinator / Service Manager / Leisure Sales Assistant
Nov 2006 - Sep 2009 Hotel and Casino, Las Vegas

New York Hotel and Casino, Las Vegas, Nevada
• Created inquiries, proposals and contracts to ensure clients' expectations are fulfilled and expedited per our agreement.
• Communicated with third-party agencies from start to finish, meeting each expectation and anticipating clients' needs.
• Conducted and attended resume meetings as service manager, proofing each step of arrival and staging rooms prior to providing to hotel tours with each group.

Education

Bachelor of Science in Restaurant - Hotel and Institutional Management
Sep 2002 - May 2006 Texas Tech University