Laura Jean Janssen

  • Event Manager
  • Benbrook, Texas, 76116, US
  • Aug 22, 2021
Admin and Relations

Personal Summary

With 16 years of hospitality expertise, I am now interested in using my background to enhance operational excellence and identify opportunities to create better consistency and efficiency in achieving company goals.

• Proven ability to work in group and individual settings with reputable interpersonal communication skills, both orally and in writing with individuals from diverse backgrounds.
• Proficient and skilled in Word processing and information systems (Word, Outlook, Excel, PowerPoint, Adobe, Access), other programs include Opera and Daylight systems, Delphi, Reserve, Meeting Matrix and Jonas.
• Knowledge of menu planning, wine and dining etiquette.
• Commendable administrative supervision skills, project management, organizational and time management skills with the ability to complete projects on a timely manner.

Work Experience

Event Manager
Sep 2019 - Jun 2020 Flatiron Building

• Fielded event sales through company website and online presence, marketing events, partnering with the Fort Worth Visitors Bureau and other local organizations.
• Coordinated special events including retirement parties, weddings and JPS Health Network community fundraisers.
• Held site visits to sell the space and/or detail event specifications with clients from start to finish.
• Booked entertainment companies, Food and Beverage vendors, designed floral arrangements and decorations to meet clientele needs.

Account Coordinator
Mar 2018 - Sep 2019 Hepworth Public Relations

• Provided skilled organization for all Hepworth PR's top advertised accounts in the Public Relations Industry.
• Contacted reporters to coordinate key note speakers and build relationships with local CEO's of billion-dollar companies.
• Retrieved Editorial Calendars by doing research online and communicating with top publishers.

Exhibitor Services Representative
Feb 2016 - Dec 2017

• Provided Exhibitor Service support locally and nationally to a large variety of trade shows while managing customer care and facilitating the necessary follow through.
• Exceeded expectations of exhibitors by anticipating all requests with a complete booth check and ample supplies onsite to offer service and flexibility.
• Was a liaison between GES exhibitor base and all clientele while maintaining a consistent show goal of high-quality service and zero collections.
• Prepared and arranged materials, supplies and exhibitor information for a full-service desk including surveys for helpful feedback.

Social and Wedding Events Manager
Jan 2015 - Dec 2015 The Fort Worth Club

• Achieved member and client satisfaction through social and wedding bookings and planning processes.
• Increased revenue in the catering department by closing sales leads and up-selling while planning for groups ranging from two to twelve hundred people.
• Communicated details to banquet and kitchen staff confirming all needs are updated and accurate including dietary restrictions.
• Hosted tastings, networking and promotional events to build relationships with members, planners, vendors and clientele.

Event Manager
Feb 2014 - Nov 2014 All in Good Taste Catering

• Refined, directed and executed all corporate, wedding and social community related event details by communicating with clients and on-site staff including general contractors, audio visual and outside vendors.
• Strategically designed the room flows and presentations for buffets, food stations and bars while monitoring servers side work, cleanliness and table sets according to the type of event.
• Supervised pre-function meetings to check grooming, pronunciation of the complete meal and reviewing pertinent service information adhering to the clients' expectation.

Event Concierge / Catering Manager
Sep 2011 - Oct 2013 Omni Fort Worth Hotel

• Liaison between catering, convention services manager and the meeting group contact and client.
• Built a rapport with new clients daily developing new relationships to exceed their expectations throughout their conference, gala and/or wedding.
• Coordinated all details regarding amenities, catering contracts, valet and expense reports, while utilizing internal computer systems for all catering functions.
• Performed administrative duties for the catering department including mailing, faxing, scanning, gifting and delivering to inside and outside departments and clients.

Professional Dance Instructor
Jan 2010 - May 2011 Dance Makers

• Sold and implemented a curriculum for students while instilling a desire to experience more enthusiasm.
• Proposed, closed and conducted dance lessons, parties and group classes while solidifying more business and interest for training.

Sales Coordinator / Service Manager / Leisure Sales Assistant
Nov 2006 - Sep 2009 Hotel and Casino, Las Vegas

New York Hotel and Casino, Las Vegas, Nevada
• Created inquiries, proposals and contracts to ensure clients' expectations are fulfilled and expedited per our agreement.
• Communicated with third-party agencies from start to finish, meeting each expectation and anticipating clients' needs.
• Conducted and attended resume meetings as service manager, proofing each step of arrival and staging rooms prior to providing to hotel tours with each group.


Bachelor of Science in Restaurant - Hotel and Institutional Management
Sep 2002 - May 2006 Texas Tech University