Chenita Amey

  • Substitute Teacher
  • Washington, DC, 20011, US
  • Aug 09, 2022
Admin and Relations Cyber Careers Engineer Technology and Networking

Work Experience

Substitute Teacher
Jan 2005 - DC Public Schools

● Conducted organized classes, instructing students according to the District of Columbia Federal Mandate Core Curriculum, and implementing the teacher's lesson plan(s) for a variety of subjects.
● Taught computer classes in various schools.
● Informed students of hardware and software on a computer.
● Taught them IT websites and network connections.
● Developed and maintained working relationships with students, parents, teachers, and principals.
● Certificate of sustained participation in schools in Ward 7 & 8 specifically.

Database Specialist
Nov 2016 - Dec 2016 American Cancer Network-VDART

● Helped manager calm and serve irate customers.
● Solicited feedback from customers by mailing them feedback forms.
● Entered and maintained data into a database of donors to manage the donor network.

Database Expert & Customer Service Tech Support Provider
Dec 2011 - Feb 2013 Department of Veteran Affairs

● Addressed 30-50 customer calls and emails per day with 90% solution rate during first contact.
● Calmed and served irate customers, using active listening and relationship-building skills.
● Provided technical support to end users who had difficulty uploading information to the database.

Database Analyst & Office Manager
Jun 2004 - Jun 2007 QSU Publishing Company

for ISO certified company
● Packaged and shipped magazine, CD, and book orders to customers daily, monthly, and quarterly.
● Increased company productivity by 90% by suggesting to the CEO that he use his own printing resources.
● Built relationships with, and received data from, both domestic and international customers.

Education

Bachelor of Science in Computer Science - Computer Science
Aug 1997 - May 2000 Howard University
MBA
Feb 2004 - Jun 2007 Strayer University