Kristal monterrosa

  • Customer Service Team Member
  • San Diego, CA, 92105, US
  • Oct 08, 2022
Full time Admin and Relations

Work Experience

Customer Service Team Member
Jan 2019 - Jan 2019 Green Spot

Operated cash register by receiving payment in cash, check, and credit card. Accurately tallied cash in register drawer at beginning and conclusion of shif. Identfed fnancial frauds/errors/irregular transactons by performing detailed audit. Recorded customer
orders and computed bills by utlizing cash registers and POS systems. Utlized wide variety of methos to train new team members regarding POS system operaton, customer service strategies, and sales goals. Assigned work to employees based on shif
requirements, individual strengths, and training. Described product specifcatons and provided exceptonal care to prospectve
clients. Collaborated with managers to establish initatves for service improvement.

● Delivered rewarding shopping experiences with individualized care for customers.

Shif Leader
Jan 2017 - Jan 2018 Rubios Coastal Grill

Managed and guided kitchen staf on meal preparaton and service delivery. Provided end-to-end costs and inventory management.
Performed HR tasks such as, recruitment, employee development, disciplinary acton initaton, and performance evaluatons.
Analyzed business operatons to optmize area coverage and customer satsfacton. Prepared and coordinated weekly and special
event menu plans Directed the cleaning of the stove, oven, and equipment following each shif. Promoted safe working environment by adhering to all company safety procedures, policies, and regulatons

● Leveraged superior leadership traits while managing 17 employees.

● Recognized by the management for administering $6K in daily cash and credit transactons.

● Defused volatle customer situatons calmly and courteously, fostering brand loyalty and boostng customer retenton.

Additonal Experience
Cashier, Line Cook, Rubios Coastal Grill, San Diego, CA
Housekeeper Aide, Marriot Residences Inn, San Diego, CA


Home School