Sandra D Harding

  • Customer Service Representative
  • Lynn Haven, FL, 32444, US
  • Nov 18, 2020
Full time Admin and Relations

Personal Summary

Twenty-five + years' experience working as a contractor in both a team environment and management. Excellent dependable team player, who is highly motivated and eager to learn new things. Works extremely well under pressure with short turnaround times. Superior customer service skills, excellent at follow-up, and very detail oriented. Exceptional communication and interpersonal skills. Ability to multi-task and troubleshoot any action as requested. Honest, professional, and dependable.

Work Experience

Customer Service Representative
Jul 2020 - Sep 2020 Teleperformance

Responsible for learning how to work virtually to handle customer service inquires for Sprint/T-Mobile, learn how timely and effectively handle all aspects of what customers would typically call in for their cellphone bills, new devices activation, latest technology questions, swap devices for new/previous ones, add additional numbers to their cellphone accounts, and request service, payment arrangements or discuss billing issues. Able to effectively multi task and u

Office Manager/HR
Mar 2019 - Sep 2019 Aaron Rich Marketing

Responsible for performing office management, as well as human resources responsibilities; including but not limited to, personnel recruitment and upkeep of personnel records, employee and/or labor relations, job evaluation, compensation management, benefits administration, organization development and training. In addition, research upcoming bids/proposals for consideration, performed bi-weekly payroll and monthly ensured monthly tax deposits were submitted. Created spreadsheet to prioritize daily responsibilities. Created weekly staff schedule. Greeted clients when determining their requirements and provided estimates and made follow-up meetings to determine how to obtain their requirements could be met within their desired budget and established a monthly cost Met with clients to determine their requirements and scheduled meeting w/required personnel. Contacted clients with pending balances and recorded payments. Performed any other duty as requested.

Office Manager /Book keeper
Dec 2018 - Mar 2019 Centennial Roofing

Responsibilities include tracking roofing commission for salesforce (internal/sub-contractors), reviewed accounts receivable/payable invoices and entered in QuickBooks for processing. Reviewed sub-contractors for hire paperwork and scheduled interviews, greeted in-coming customers, prepare weekly schedules and track job status. Process daily credit card batch reports and reconcile with online banking and confirm payments.

Book keeper/Customer Serv Rep
May 2018 - Oct 2018 Meineke Car Care Center

Responsible for tracking daily expenditures, quarterly tax forms, monthly state tax withholding, state unemployment reports, and monthly Sales & Use Tax reports. Also responsible for Accounts Receivable/Payable, monthly bank and Purchase Order reconciliation, internal sales reports, and internal audits, as needed. In addition to working the financial requirements of the company, I also work the front customer service desk position, in this role, I am responsible for promptly welcoming customers into the store and engaging customers with the appropriate sales package that is recommended for their vehicle. I offer assistance and explain in detail what each service package includes and the cost of the service. Organize and straighten display merchandise and pamphlets. Resolve customer service issues and provide a suitable solution. Process customers transactions through the computer/register. Complete daily register reconciliation report and prepare deposit slip and bank for the following day. Process credit card applications. Perform any additional tasks, as required.

Office Manager/Book keeper
Feb 2017 - Apr 2018 Velocity Property Management

Responsible for managing corporate accounting for several different business entities
including retail, residential, business and food service. Create and maintain master schedule. Track and follow-up on all apartment leads generated from the on-line website portal and coordinate with broker to fill vacancies. Prepare weekly payroll and create weekly schedule for staff employees. Also, responsible for accounts payable/receivable, as well as working with numerous vendors to negotiate repayment plans and conditions/contract terms. Greet and provide customer service to customers entering the store. Research item costs online to ensure buying at lowest negotiated price. Reconcile corporate checking accounts and track credit card expenditures monthly. Prepare monthly sales & use tax report, prepare monthly tax withholding reports, and quarterly federal tax reports. Human resource manager
responsible for researching employee benefits to include
health insurance, life insurance, long and short-term disability plans, Aflac, etc. Perform employee background checks utilizing on-line services. Track employee training, coordinate employee performance appraisals and reviews. Prepare offer and termination letters, prepare and track employee disciplinary notices and track status.

Office/Sales Manager
Mar 2014 - Feb 2017 United Office Machines

LaPlata, MD
Responsible for the day-to-day administration; to include, but not limited to; scheduling appointments, meeting with clients and potential clients, provide customer service/product knowledge on company inventory and services. Create innovative promotional marketing strategies, designed and placed advertising information in central database. Hired, trained, supervised and mentored 6 sales people; motivated staff to meet/exceed established sales goals and objectives by developing effective sales incentives. Gave final approval on all sales, trade-ins, financing and credit arrangements. Monitored and reported sales volume, financial and business transactions. Shared successful sales and closing techniques with all team members. Also, responsible for preparing all office correspondence and legal proceedings, when required.

Sep 2013 - Mar 2014 All Season Aire

Responsible for billing, tracking and filing all customer work orders daily. Responsible for entering all Accounts Receivable/Payable into QuickBooks and reconcile petty cash weekly. Responsible for answering phones/emails to schedule service calls/answer questions. Open and distribute in-coming/outgoing mail. Order parts and office supplies from numerous vendor/supply houses. Track and record employees with GPS software tracking program. Also, responsible for new employee orientation and enrolling employees in insurance plans (health, dental, long/short-term disability, life insurance and retirement plans). Plan/organize/budget company meetings/events i.e. holiday dinner, summer picnic and staff meetings. Handle in-coming resumes, send offer letters, schedule interviews, and coordinate job offers. Arrange training for employees and track certificates/completion. Other responsibilities include, employee welfare and benefit assistance, annual salary reviews and upkeep of company policies and procedures.

Sr. Acquisition Analyst
Apr 2007 - Jul 2013 Brandes Associates

Provide Program Management and Integrated Logistics support for Foreign Military Sales (FMS) team on-site at NAVAIR. Draft all office correspondence, meeting logistics and invitations. Manage and update the Program Managers calendar to include meetings, briefings and deliverables, as required. Update integrated master schedule and track program activities, meetings, milestones, deliverables, etc. Maintain/ update program risks, track risk status, prepare risk mitigation plans and required reports. Track and report status on delivery of aircraft and airborne weapon system spares, and required Support Equipment. Attend Program Management Review's, Integrated logistics meetings, conferences, briefings and other program activities, as required. Answer incoming calls and route to appropriate personnel. Responsible for coordinating all travel arrangements for PM and Deputy PM and for preparing expense reports for reimbursement/reconciliation. Identify and analyze issues and discuss recommended preferred course of action to resolve problems identified. Responsible to Apply DoD policy and procedures relative to case management, case closure, and financial planning to include tracking commitments, obligations and expenditures for each FMS country. Coordinate with military security at selected DoD installations to assist with visit authorization, etc. Prepare weekly status update reports for leadership.

Sr. Principal Systems Analyst
Dec 2002 - Apr 2007 Titan Systems Corp

Provide Common Avionics Support for Foreign Military Sales (FMS) PMA, NAVAIR in Case Management and Logistics Support. Develops, establishes, coordinates, and maintains program/project management information for the Program Manager on the current status of the development or execution phases of all customers. Provide analytical support in program management: conception, planning, research and development, test and evaluation, production, distribution and operations. Track and update action items and prepare response options for closure to various customers, government agencies and contractors. Attend weekly stand-up meetings with leadership. Recommend preferred courses of action to resolve problems identified at such meetings. Participate in Engineering Change Proposal (ECP's) reviews and boarding. Participate in management meetings with contractors to determine course of action required to meet expectations. Coordinate meetings, prepare briefing presentation, take meeting minutes and prepare for team distribution. Maintain and track Risks, ensure all risks are uploaded and up to date in the RMI database. Work closely with Lead Engineer and various IPT's to get updates for risks and assist in the development of mitigation. Monitor risk schedule and determine steps/plans to maintain program delivery schedule. Identify any outside program risks from prime contractors and subcontractors, and other required suppliers.

Senior Analyst
Jul 2000 - Dec 2002 Information Systems Inc

California, MD
Provide Case Management, Logistics and new Business development for FMS, NAVAIR. Provide analytical support to management in program management: conception, planning, research and development, test and evaluation, production, distribution and operations. Develop estimates of FMS financial requirements based upon actual initiations, commitments, and obligation expenditures for Integrated Logistics Support (ILS) requirements and project funding for future requirements. Assess financial status to customers and provide recommendations on the optimum use of remaining resources to meet program needs. Prepare briefing materials, attend and participate in program management reviews, ILS reviews, meetings, conferences, briefings and other significant program activities and events. Prepare meeting minutes. Develops, establishes, coordinates, and maintains a program/project management for information reporting system sufficient for reference source in briefing Program Manager on the current status of the development or execution phases or programs. Participate in management meetings with contractors to determine if a modification or a new initiation should be developed for their country specific hardware. Identify and analyze the ILS issues discussed and recommend preferred courses of action to resolve problems identified at such meetings. Provide system documentation and data maintenance support for automated, computer-based asset management reporting system for maintenance transition program tracking efforts. Provide advice, guidance, and support for cognizant programs/project to participating organizations. Conduct analyses for programs to provide recommendations for improvements.

Conference Coordinator
May 1995 - Jul 2000 Jorge Scientific Corp

California, MD
Responsible for implementation of high-level conferences and events for several divisions within NASA Goddard Space Flight Center and NASA Headquarters. Coordination included; initial client contact, contract negotiation, on-site meeting support, create customized databases for each conference, prepared budgets, contacted all vendors to coordinate efforts/services, coordinate travel arrangements, equipment rentals, deliveries, etc. Prepare monthly task financial summary reports with detailed expenditures. Research and evaluate meeting sites to determine conference feasibility. Initiate travel orders, process travel vouchers, type visit authorizations, appointment paperwork, and Federal Register Notices. Planned and participated in various marketing and public relation events to develop and maintain a strong client base.

Office Mgr. /FSO
Dec 1986 - Apr 1995 Calibre Systems, Inc

California, MD
Responsible for the supervision of day-to-day administrative operation of CALIBRE to include personnel and facilities management, supervision of administrative support staff, maintenance of automated list system and procurement of office supplies and equipment. Responsible for the orientation and enrolling employees in insurance plans (health, dental, long/short-term disability, life and COBRA). Create and maintain corporate library database. Plan/organize/budget all corporate functions to include holiday dinner, summer picnic, annual corporate meeting, and various luncheon events. Handle in-coming resumes, send offer letters, schedule interviews, and coordinate job offers. Procure all office supplies and office equipment. Coordinates travel arrangements (air, hotel, and automobile) for employees and consultants. Arrange for technical training for employees. Other responsibilities include, employee welfare and benefit assistance, troubleshoot all equipment problems, and upkeep of corporate policies and procedures.

Software: High-level of proficiency with popular business software applications; QuickBooks, Microsoft Office-Word, Excel, Outlook, PowerPoint, Access, and Project, Fast Track, and various electronic mail systems. Familiar with FoxPro, COBOL, and HTML programming languages.


B.S. - Business Management
Jan 1999 - May 2005 University of Maryland, University College (UMUC)
A.A. - Information Systems Technology
Sep 1989 - Dec 1998 Northern Virginia Community College