Brady Walker

  • Medical and or Aviation
  • Des Moines, Iowa, 50311, US
  • Nov 20, 2020
Full time Medical

Personal Summary

SKILLS
• Excellent customer service skills
• Proficient in Microsoft Office
• Food preparation skills
• Ability to work in both teams and individually
• Excellent organizational skills
• Adaptable to changes of environments
• Hospitality/Restaurant/Hotel management skills acquired through education

Work Experience

INDEPENDENT CONTRACTOR
Nov 2018 - INSTACART

• Provide excellent customer service
• Utilize smart phone to communicate order requests with customers
• Recommend alternative products should original be unavailable

Customer Service Representative
Nov 2019 - Feb 2020 UNITED AIRLINES

• Provide excellent customer service
• Guide and assist customers with ticketing and baggage check-in process
• Use computers to assist customers with seat availability, gate announcements, flight status, and other inquiries
• Ensure customers have the proper documentation for travel and properly tagging baggage
• Perform lifting tasks
• Assist customers with routing, trip planning

PASSENGER ASSISTANCE DISPATCHER
Mar 2018 - Jul 2018 GROUND EXPRESS

• Provide excellent customer service
• Assist disabled passengers throughout their journey
• Use computers to assist passengers/employees with special service requests and to make sure all are taken care of.
• Research any DOT/CRO concerns

CUSTOMER SERVICE REPRESENTATIVE
Dec 2015 - Feb 2017 DES MOINES INTERNATIONAL AIRPORT

• Worked United Airlines contract
• Provide excellent customer service
• Guide and assist customers with ticketing and baggage check-in process
• Use computers to assist customers with seat availability, gate announcements, flight status, and other inquiries
• Ensure customers have the proper documentation for travel and properly tagging baggage
• Perform lifting tasks
• Assist customers with routing, trip planning, and gate boarding

SERVER/CATERER/ASSISTANT BARTENDER/KITCHEN STAFF
Aug 2013 - May 2015

• Perform excellent customer service
• Assist in bartending/catering duties
• Ensure food quality and safety standards are met
• Perform proper business closing procedures
• Food preparation

Education

ASSOCIATE OF GENERAL STUDIES - Hospitality/Restaurant/Hotel Management
Aug 2013 - May 2015 IOWA CENTRAL COMMUNITY COLLEGE