As a Resident Specialist, you’ll be the heart of the resident experience—serving as the primary point of contact for current and prospective residents. You’ll lead daily interactions, ensure smooth move-in and move-out processes, manage community events, and resolve resident concerns with empathy and professionalism. Your ability to foster connection, maintain accurate records, and uphold community standards will directly impact resident satisfaction and the overall success of the property.
Serve as the main point of contact for all resident needs, from leasing to maintenance requests
Maintain a strong and welcoming community presence through regular resident engagement
Coordinate resident move-ins and move-outs
Assist with lease renewals and rent collection, addressing delinquencies and violations
Support the eviction process as needed in partnership with management and legal teams
Communicate clearly with residents about policy updates, events, and community notices
Host and coordinate on-site resident events to promote community connection
Perform daily property inspections to ensure cleanliness, safety, and curb appeal
Maintain accurate resident data using AppFolio property management software
Collaborate with leasing and maintenance teams to meet operational and cultural goals
Provide livability feedback to development teams to improve future communities
Support leasing activities by assisting with tours, lead follow-up, and application processing
Resident retention and renewal rates to include meeting occupancy goals
Timely resolution of resident requests and concerns
Accuracy of resident records and AppFolio data
Resident satisfaction, as measured by reviews and survey results
Cleanliness and compliance scores from internal site audits
2+ years of experience in property management or customer service
Excellent communication skills—written, verbal, and interpersonal
Strong problem-solving ability and emotional intelligence
Proficient in Microsoft Office; AppFolio experience is a plus
Professional appearance and demeanor
Ability to work independently and as part of a team
Valid driver’s license, proof of insurance, and reliable transportation required
Must work Saturdays
Must be eligible to work in the United States
Thoughtfulness: Keep the property welcoming and residents top of mind
Care: Provide friendly service and uphold community cleanliness
Accountability: Take ownership of daily responsibilities and team support
Places Management wasn't born in a boardroom. It started with a problem.
In 2016, our founder Darsey Nicklasson was managing her own boutique properties in Colorado Springs when she noticed something troubling: the available management options simply weren't built for communities like hers. Large companies prioritized massive complexes, while smaller operators lacked the systems to deliver consistent results.
"If we want something done right," she decided, "we'll have to build it ourselves."
By creating Places Management, Darsey learned the value of customer service, creating a true community, treating each unit as though it was her own home, and that boutique properties deserve just as much attention as big complexes.
