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TELECOMMUNICATION OPERATOR

Part time

Job Description

  • JOB REQUIREMENTS
    • Education
      • High school diploma or GED preferred. 
    • Experience

      • At least three months experience in a call center, hospital switchboard, or customer service role preferred.  Medical terminology preferred. Proficiency with computers and technology.

    • Physical
      • This is a safety sensitive position. Please see the St. Bernards Substance Abuse Policy for further information.

      • Normal hospital environment. Close eye work. Hearing within normal range. Oral communication. Operates switchboard console, computer, adding machine, and microphone. Continuous sitting. Occasional walking and bending. Lifting, carrying, pushing/pulling up to 10 pounds. Ability to remain seated for prolonged periods while operating computer systems, switchboard equipment, and telecommunication devices. Frequent use of hands and fingers for typing, data entry, and handling communication equipment.

  • JOB SUMMARY
    • The Telecommunications Operator serves as the primary point of contact for incoming and outgoing communications within the hospital and affiliated facilities. This position supports daily operations by managing high-volume telephone traffic, coordinating on-call personnel notifications, and providing timely and accurate information to internal and external customers. Operators are responsible for switchboard and call center functions, including answering and routing calls, overhead paging, emergency notifications, and escalation processes according to hospital standards. The Operator must maintain strong computer and technology skills to navigate multiple software platforms, including electronic medical records, communication tools, and directory systems.
St. Bernards Healthcare
St. Bernards Healthcare




St. Bernards Healthcare has four hospitals in its network – the flagship facility anchoring the Matthews Medical Mile in Jonesboro, St. Bernards Medical Center; St. Bernards CrossRidge Community Hospital in Wynne, St. Bernards Five Rivers Medical Center in Pocahontas, and a management relationship with Lawrence Memorial Hospital in Walnut Ridge.

Today, St. Bernards Medical Center is a major referral hospital offering advanced technology and medical services across four centers of excellence: Heart Care, Cancer Treatment, Women's and Children's Services and Senior Services. St. Bernards invests significant resources to bring advanced services, treatments and surgery techniques to our local patients.

Awards

  • Arkansas Best Places to Work Recipient: 2012-2019
  • Modern Healthcares Best Places to Work 2019 Recipient
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